From where is my order shipped?

Orders are shipped from our warehouse in Switzerland.

At this time we are unable to ship to:

  • General Delivery
  • P.O. Boxes
  • Poste Restante

Orders made to any of these addresses will be automatically annulled and not processed. The delivery address of your order must match the country location in which you place your order. Orders made from a different country site than the delivery address will be automatically annulled. Please select the correct country location for your order from the link in the top right hand corner of every page. Feel free to contact us if you have any questions regarding the shipping restrictions.

Holidays Calendar

We adhere to the official Swiss holidays calendar for shipping and related logistics.

Where is my order?

To track the progress of your order, please use your tracking number reference. If you still cannot locate it, please send an email to:

Can I request a delivery date or time?

Please refer to the shipping agent’s website and enter your tracking number. You should then be able to choose delivery options to suit you.

Shipping Restrictions

Please note that we ship to the EU, Norway, Switzerland, the US, Australia, Hong Kong, Singapore and the UAE. Please email us if interested and living outside  these countries.

Shipping Times and Costs

Please refer to the price list and shipping conditions. We offer economy and express delivery and timing and pricing will vary depending on country.

What should I do if my order has not yet been delivered?

To contact the shipping agent please enter your tracking number into the shipping agent’s website. If you are encountering problems reaching them, please send an email: info@esperancelifestyle,com

What are the conditions for returns?

  • Each item must have all its labels intact and be in its original wrapping and packaging
  • Each item must have no marks, flaws, stains, tears or other damage and must not have been worn or washed
  • There is a 30 day return policy after which refunds will not be granted
  • Refunds are only granted if all of the above-mentioned conditions are met
  • Shipping costs are borne by the customer

What is the return address?

Esperance Lifestyle SA

Chemin de la Barmete 45, #4

1936 Verbier




How should I care for my Esperance garment?

Given the natural properties of all of our fabrics, they are naturally anti-bacterial and far less prone to odours than synthetic materials.

Airing or steaming will delay the need to wash a garment. When we think of clothes as worn out, they are actually most often washed out. Excessive washing is the reason why garments lose both shape and colour. Not to mention it’s a waste of water. Using a steamer to refresh your clothes after use means less washing. Less frequent washing is a win-win situation for you and the environment.

A steamed garment will become wrinkle-free and soft, but the steam will also enhance the colour and make the fabric feel thicker. The steam will also remove some odours, dust, and dirt. Steaming is like airing on fast-forward.

When you do wash your clothes we recommend only washing your items in low temperatures on a gentle wash for delicate materials. Opt for a ecological detergent and never dry clean. All our garments can be machine washed by following the garment care wash instructions for each piece.

Esperance will not however be held liable for any item that does not keep its shape, colour or size after wash.


What are the washing instructions for Ecotech Jersey?

  • 30° C gentle machine wash
  • Wash and iron inside out
  • Wash with similar colours
  • Do not tumble dry
  • Dry flat
  • Do not bleach

What are the washing instructions for Merino & Tencel?

  • 30° C gentle machine wash
  • Wash and iron inside out
  • Wash with similar colours
  • Do not tumble dry
  • Dry flat
  • Do not bleach

What are the washing instructions for Pure Easy Cashmere?

  • 30° C gentle, wool machine wash
  • Wash and iron inside out
  • Wash with similar colours
  • Do not tumble dry
  • Dry flat
  • Do not bleach

Do you have a question that we have not answered here? Or do you you have feedback for us, we would love to hear from you. Please use the contact details below.

Send us an email

Give us a call

+41 79 292 86 96