2. How to place an order
Once you have selected one of our Items in the store section of Esperancelifestyle.com, you have to select the size, color and enter the quantity that you wish to order. The selected Item(s) can then be transferred to your shopping cart by clicking on the “add to my cart” button. You can either add more Items to you cart or proceed to the checkout by clicking on the “checkout” button located at the upper right corner of the page. You must then enter your shipping address and contact information as well as the shipping method of your choice. At this stage you can still remove or edit any Items stored in your shopping cart. If different from the shipping address you can enter your billing address by unticking the “Use for my Billing Address” button. At this stage you can still remove or edit any Items stored in your shopping cart. The next page allows you to enter your payment information and check the order total. On this same page you can still edit your shipping and/or billing address, change the shipping method, or remove or edit the Items in your shopping cart. Your order will be submitted at the time you press the “Place Order” button.
If you are an Italian end customer and you require an official tax invoice, please ensure that you enter the Codice Fiscale in the billing field before finalizing the order. Esperancelifestyle will not be able to provide you with an official tax invoice after the order is completed.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase the Items that you have selected on the basis of these terms and conditions. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Items have been dispatched (the “Order Shipping Confirmation”). The contract between you and us will only be formed when we send you the Order Shipping Confirmation (the “Contract”).
The Contract will only relate to those Items whose dispatch we have confirmed in the Order Shipping Confirmation. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed in a separate Order Shipping Confirmation.
Your order will be fulfilled by the delivery date set out in the Order Shipping Confirmation, or if no date is specified, then within 30 days of the date of the Order Shipping Confirmation, unless there are exceptional circumstances.
We do sell products for children, but do not allow children to directly purchase products, themselves, from Esperancelifestyle.com. We only sell products to adults, ages 18 years and older. All service and product orders are subject to our acceptance. Accordingly, we reserve the right to refuse service for transactions on Esperancelifestyle.com, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if we believe that user conduct violates applicable law or is harmful to the interests of Esperancelifestyle or its affiliates.